Everything you need to sell, support, and excel.
All communication channels. All your customer information. One single unified interface.We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.
QContact comes with lots of extra tools to make the day to day running of you teams run smoother & more efficiently.
Call back Diary System
Click to Dial
Secure File Upload
Unified Multichannel Customer Journey View
Web Call back
Give all users an instant personal overview of their daily workload & activity. This allows user to plan their day around their calendar & any call backs as well as being able to instantly see their own activity for the day.
Quickly create customer call-back reminders on the system to make sure users never miss a follow up call again. Helping you to deliver a better customer experience & reduce customer complaints.
Call back Diary System
Quickly hover over the number stored against your customer records & when you’re ready to call them just click on the number to make an outgoing call. Saving time manually dialling numbers.
Click to Dial
No hardware or software installs needed. Connect via your browser, allowing users to connect anywhere in the world for instant access.
Send & receive contracts or paperwork electronically-signatures reduce the close time of a sale from an average of 5 days to 36 minutes, helping to improve efficiency & reduce costs.
Export and import your information through the tools you prefer. Whether you wish to use our API, CSV, Microsoft Excel or Google Sheets – we have you covered.
Data Import & Export
Create tickets automatically, automatically reply to customers and correctly assign the ticket to the relevant department.
Full Ticketing System
Export your information into Microsoft Excel or Google Sheets and have the data update in real-time directly from your spreadsheet.
Live Data Views
QContact is pre-programmed in English, Spanish, Greek & Italian.
Multiple Languages Available
QContact doesn’t require any hardware requirements other than a computer or laptop connected to the internet.
No Hardware Requirements
Connect to QContact through the cloud so you don’t have to have any software installs on your laptop or your computer, allowing you to access the platform, anywhere.
No Software Installs
With our completely open API we can offer out of the box & custom into your favourite products. Push & pull information between QContact & our integration’s so you always have a single pane view of all the relevant customer information needed.
Our control panel allows you to make custom changes to your system, as & when you need to. Giving you the ability to control any change requests that would usually take days to be actioned. If you want support, we also have support on hand.
Open Control Panel – Make Instant Changes
Allowing you to back up your own data to your own servers if needed.
S3 Bucket Export
Load in your list of stockists/shops/locations and QContact can help your customers find their nearest location through WhatsApp or the web.
Within each customer profile you can see every touch point you have had with that customer showing you the full customer history in one single view. See all conversations through all channels in chronological order, that highlights the channel used. Instantly see call recordings, order history, returns, payments etc.
Unified Multi-channel Customer Journey View
No limits to how many files you store within the platform, so you don’t need to save files elsewhere.
Unlimited File Storage
QContact can be accessed from anywhere in the world with just an internet connection. So whether your team are working from the office, working from home or have blended working they can easily connect from anywhere giving your business true flexibility.