Everything you need to sell, support, and excel.
All communication channels. All your customer information. One single unified interface.We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.
With over 30 years-experience in the contact centre industry we understand the importance of making sure your business is fully compliant in the countries where you operate.
Automated Payment Capture (PCI Compliant)
Call Recording Controls (PCI)
HIPAA (Only in US Regions)
Pause call recordings when customers need to give payment information or allow a customer to do this themselves via the keypad on their phone. Allowing flexibility for your customers whilst remaining complaint as a business in the Payment Card Industry Data Security Standard.
Automated Payment Capture
Instant access to call handling times & other important KPI’s so you can identify problems quickly & increase performance.
Every call is recorded & stored on against the customers record, with instant playback on call recordings you can listen back immediately, provide instant coaching & also have all calls readily available for quality monitoring or audits.
PCI compliant call recordings allows your users to pause the recording to take customer payment information or transfer your customer through to a self-service option to input their payment details in over the phone.
Call Recording Controls