Everything you need to sell, support, and excel.
All communication channels. All your customer information. One single unified interface.We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.
Channels.
Our true omni-channel platform makes having multiple channels manageable & easy, so you never have to worry about losing a conversation again, regardless of where it started.
Voice, Email & SMS
Website – Live Chat
Website – Enquiry Form / Call back Request
Twitter – Direct Message
Facebook – Direct Message, Paid Advertising Leads & Post Comments
Instagram – Paid Advertising Leads
Instagram – Post Comments
Integration with Google Dialogue-flow to enable advanced chat bots or use our built-in knowledge base system to build powerful chatbots using our built-in tools.
Chatbot
With our deep Microsoft 365 integration you can send messages through the CRM, Outlook or even a mobile phone & they will still appear in the interaction history on the customer record.
Conversations started via direct message on Facebook will be brough into the platform so you can reply back to the customer without having to switch screens or log into Facebook.
Facebook – Direct Message
If you are running Facebook paid adverts QContact makes it simple to reply back to customer queries but bringing those conversation straight through to the platform so you can reply immediately.
Facebook – Paid Advertising Leads
Quickly respond to comments on your Facebook posts without switching screens.
Facebook – Post Comments
If you are running Instagram paid adverts QContact makes it simple to reply back to customer queries but bringing those conversation straight through to the platform so you can reply immediately.
Instagram – Paid Advertising Leads
Quickly respond to comments on your Instagram posts without switching screens.
Instagram – Post Comments
Send & receive SMS messages through the platform & always have a record against the customers profile of all SMS conversations.
SMS
Conversations started via direct message on Twitter will be brough into the platform so you can reply back to the customer without having to switch screens or log into Facebook.
Twitter – Direct Message
With voice channels still being an effective communication channel, QContact makes it easier to have to richer conversations with your customers.
Voice
With voice channels still being an effective communication channel, QContact makes it easier to have to richer conversations with your customers.
Webforms
Simplify how customers contact you whilst getting all the information you need whilst reducing spam messages. All new website enquiries will come straight through to the platform as either a new customer enquiry or an existing customer enquiry.
Website – Enquiry Form / Callback Request
QContact provides you with the technology to add a live, fully customisable webchat on to your website at no extra cost. Helping you to provide your customers with instant text-based communication 24/7, 365 days a year.
Website – Live Chat
Utilise WhatsApp as an inbound customer service channel, allowing customers to send enquiries & get a quick response.
