QContact makes having multiple channels manageable and easy – Never lose a conversation regardless of where it started.
QContact allows you to communicate quickly & efficiently with your all your customers. Each customer has a preferred method of communication especially when dealing with different age groups. Opening up these channels allows your business to reduce the friction with customer contact.
Calls
Crystal clear calls from the browser, Softphone or physical phones.
Use your existing VOIP service or switch to ours.
Instant number provisioning around the world.
IVR / Phone tree builder.
Full PBX/Centrex functionality.
Call Recording.
Automated filtering to correct department.
Automated replies.
Office 365 seamless integration.
Spam filtering.
“73% of millennials prefer communications from businesses to come via email and marketers who use segmented campaigns note as much as a 760% increase in revenue.“
Hubspot
Keep existing number or provision new number.
No need to keep mobile on all times.
Share one number across multiple teams and users.
Full support for images, documents, locations and audio messages.
“An European private jet operator found that posting their WhatsApp number on their website led to a 27% increase in sales leads from visitors initiating chats.”
tynetec.com
Send and receive messages to your page.
Reply to comments made on your posts.
Receive Facebook leads directly into system.
“24.2% of Facebook pages use paid media, 66% of facebook users access the platform daily and 80% of millennials are active social media users.”
Hootsuite
Send and receive direct messages.
“3% of Twitter users that follow SMBs have plans to buy from them, while 68.7% are already customers who have previously purchased from the brand. Twitter is increasingly being regarded as the best channel that brands can use for PR.“
Oberlo
Website
Contact form on website feed directly into callbacks.
Live chat function.
“50% of marketers say inbound marketing strategies, such as onsite forms, are their primary source of leads.“
Wpforms
Integration with Google Dialogue-flow to enable advanced chat bots or use our built-in knowledge base system to build powerful chatbots using our built-in tools.
Chatbot
With our deep Microsoft 365 integration you can send messages through the CRM, Outlook or even a mobile phone & they will still appear in the interaction history on the customer record.
Conversations started via direct message on Facebook will be brough into the platform so you can reply back to the customer without having to switch screens or log into Facebook.
Facebook – Direct Message
If you are running Facebook paid adverts QContact makes it simple to reply back to customer queries but bringing those conversation straight through to the platform so you can reply immediately.
Facebook – Paid Advertising Leads
Quickly respond to comments on your Facebook posts without switching screens.
Facebook – Post Comments
If you are running Instagram paid adverts QContact makes it simple to reply back to customer queries but bringing those conversation straight through to the platform so you can reply immediately.
Instagram – Paid Advertising Leads
Quickly respond to comments on your Instagram posts without switching screens.
Instagram – Post Comments
Send & receive SMS messages through the platform & always have a record against the customers profile of all SMS conversations.
SMS
Conversations started via direct message on Twitter will be brough into the platform so you can reply back to the customer without having to switch screens or log into Facebook.
Twitter – Direct Message
With voice channels still being an effective communication channel, QContact makes it easier to have to richer conversations with your customers.
Voice
With voice channels still being an effective communication channel, QContact makes it easier to have to richer conversations with your customers.
Webforms
Simplify how customers contact you whilst getting all the information you need whilst reducing spam messages. All new website enquiries will come straight through to the platform as either a new customer enquiry or an existing customer enquiry.
Website – Enquiry Form / Callback Request
QContact provides you with the technology to add a live, fully customisable webchat on to your website at no extra cost. Helping you to provide your customers with instant text-based communication 24/7, 365 days a year.
Website – Live Chat
Utilise WhatsApp as an inbound customer service channel, allowing customers to send enquiries & get a quick response.
Chatbot
Integration with Google Dialogue-flow to enable advanced chat bots or use our built-in knowledge base system to build powerful chatbots using our built-in tools.
With our deep Microsoft 365 integration you can send messages through the CRM, Outlook or even a mobile phone & they will still appear in the interaction history on the customer record.
Facebook – Direct Message
Conversations started via direct message on Facebook will be brough into the platform so you can reply back to the customer without having to switch screens or log into Facebook.
Facebook – Paid Advertising Leads
If you are running Facebook paid adverts QContact makes it simple to reply back to customer queries but bringing those conversation straight through to the platform so you can reply immediately.
Facebook – Post Comments
Quickly respond to comments on your Facebook posts without switching screens.
Instagram – Paid Advertising Leads
If you are running Facebook paid adverts QContact makes it simple to reply back to customer queries but bringing those conversation straight through to the platform so you can reply immediately.
Instagram – Post Comments
Quickly respond to comments on your Instagram posts without switching screens.
SMS
Send & receive SMS messages through the platform & always have a record against the customers profile of all SMS conversations.
Twitter – Direct Message
Conversations started via direct message on Twitter will be brough into the platform so you can reply back to the customer without having to switch screens or log into Facebook.
Voice
With voice channels still being an effective communication channel, QContact makes it easier to have to richer conversations with your customers.
Webforms
With voice channels still being an effective communication channel, QContact makes it easier to have to richer conversations with your customers.
Website – Enquiry Form / Callback Request
Simplify how customers contact you whilst getting all the information you need whilst reducing spam messages. All new website enquiries will come straight through to the platform as either a new customer enquiry or an existing customer enquiry.
Website – Live Chat
QContact provides you with the technology to add a live, fully customisable webchat on to your website at no extra cost. Helping you to provide your customers with instant text-based communication 24/7, 365 days a year.
Utilise WhatsApp as an inbound customer service channel, allowing customers to send enquiries & get a quick response.
