CHANNELS – TWITTER

Connect with over 200m active daily users on Twitter.

Twitter users love to talk publicly about businesses – make sure you’re always on top of any feedback with QContact.

We pull all your @ mentions and direct messages into your queues to ensure someone answers promptly and efficiently

Respond to mentions

Any tweet that tags your business is automatically pulled into the platform to allow you to publicly respond.

Respond to DMs

You can send and receive direct messages directly from QContact

Easily switch

Whether a twitter user writes a DM or a public post, their entire conversation history is maintained across the two.

Measure success

With our complete reporting suite, you can easily track and measure how quickly you respond to customers

Find out what people are saying about you.

Even if your business doesn’t actively post on Twitter, there are over 200m users who use it daily, talking about everything from politics to customer service.

It’s therefore important for any business to be engaged with the platform to ensure that any feedback – positive or negative in sentiment, is received and understood by your business. With QContact you can be responding to tweets within seconds of them being published.

Find out what people are saying about you.

Even if your business doesn’t actively post on Twitter, there are over 200m users who use it daily, talking about everything from politics to customer service.

It’s therefore important for any business to be engaged with the platform to ensure that any feedback – positive or negative in sentiment, is received and understood by your business. With QContact you can be responding to tweets within seconds of them being published.

“67% of all B2B businesses are using Twitter as a digital marketing tool.

“67% of all B2B businesses are using Twitter as a digital marketing tool.

Handle customer care with ease.

Sometimes people will publish a tweet requiring one-on-one care.

With QContact you can allow your customers to easily switch conversations from public tweets to direct messages, and handle all your customer care needs around the clock.

Handle customer care with ease.

Sometimes people will publish a tweet requiring one-on-one care.

With QContact you can allow your customers to easily switch conversations from public tweets to direct messages, and handle all your customer care needs around the clock.

BETTER ENGAGEMENT

Twitter users love to comment and engage on posts.

With QContact you can ensure any potential customer commenting on your posts is instantly routed to your team to respond to. The more engagement on a post, the better the post performs, and the more engaged your followers will become.

SPREAD THE LOAD

Have a whole team of people handling all your Twitter messages and comments.

Rather than rely on your social media manager to handle all Twitter activity, by connecting your Twitter to QContact. Allowing you to not only continue to be able to keep on top of your Twitter in anyone’s absence, but also ensure a faster response time by allowing anyone in the team to seamlessly continue a conversation with the full message history and context shown.

BETTER ENGAGEMENT

Twitter users love to comment and engage on posts.

With QContact you can ensure any potential customer commenting on your posts is instantly routed to your team to respond to. The more engagement on a post, the better the post performs, and the more engaged your followers will become.

SPREAD THE LOAD

Have a whole team of people handling all your Twitter messages and comments.

Rather than rely on your social media manager to handle all Twitter activity, by connecting your Twitter to QContact. Allowing you to not only continue to be able to keep on top of your Twitter in anyone’s absence, but also ensure a faster response time by allowing anyone in the team to seamlessly continue a conversation with the full message history and context shown.

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days