In today’s highly connnected society, the role of the contact centre is growing in importance. Businesses have long since learned that the customer experience, especially among younger consumers, can be just as, if not more, important than price. QContact develops the software that helps businesses run their multi-channel contact centres.

As part of the Castillo Group, we have handled over a billion customer interactions over the past six years. We are currently looking for people to join the team and help us shape the contact centre of the future. As a growing business, there is plenty of scope for career progression.

Working at QContact comes with some great benefits

  • Competitive salary with company pension
  • 25 days paid holiday plus national holidays
  • A true work-life balance. A 37.5 hour working week with flexible working hours.
  • Annual whole company retreats abroad
  • Your choice of company supplied computer hardware
  • Paid trips to conferences / training

To apply for any role listed below please email a copy of your CV to [email protected]

Current Vacancies

Salary: £15,000 - £18,000

First Line Support Analyst

We are looking for a support analyst to join the team to provide technical support to our customers. As part of your role you will be responsible for answering any technical questions our customers may have. You may be required to visit customers’ premises to help with initial setup, technical assistance or training. Successful candidates can chose to work from home or the office, however as you may be required to visit customer premises, you must live in Merseyside, Greater Manchester or West Yorkshire.

We are particularly looking for candidates who have existing programming skills or an interest in learning how to code. There is great opportunity for career progression with the company.

Candidates should have experience in the following

  • Good technical understanding
  • Great professional phone manner
  • Knowledge of any programming language a benefit
  • Must be resident in Merseyside, Greater Manchester or West Yorkshire
  • Must have the right to work in the EU
  • Immediate start available. Closing date for applications 30th June 2018.

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