The supervisor screen is designed to help customer service, sales & contact centre managers enhance their team’s performance. It gives you a 360-degree view of all your agents in real time showing you important information needed to effectively support & coach your agents & deliver a better customer experience.
These 5 features will help transform your business by enabling you to deal with more tasks or deal with more customer conversations than you thought possible.
To do this, you really need to place your customer at the centre of everything, it may sound obvious, but most businesses forget this down the line & it starts to show.
Hybrid working is no longer the buzz word of 2021, it’s becoming the reality of the workforce in 2022!
Omni-channel is proving to be a game changer for a lot of businesses when it comes to customer experience.
No business is perfect & mistakes happen. How quickly you deal with these mistakes can be the difference between an unhappy customer ready to tell the world how bad you are VERSUS an understanding customer happy to recommend you to friends & spend money with you again
Much has been written about the death of the phone – other channels of communication such as email and social media have for several decades now supposed to be relegating phone calls into the past.
On April 1st the Supreme Court finally ruled on the long running TCPA dispute between Facebook and Noah Duguid.
According to Oberlo, in 2021, e-commerce sales are expected to account for 18.1% of retail sales worldwide!