Omni-channel is proving to be a game changer for a lot of businesses when it comes to customer experience.
No business is perfect & mistakes happen. How quickly you deal with these mistakes can be the difference between an unhappy customer ready to tell the world how bad you are VERSUS an understanding customer happy to recommend you to friends & spend money with you again
Much has been written about the death of the phone – other channels of communication such as email and social media have for several decades now supposed to be relegating phone calls into the past.
On April 1st the Supreme Court finally ruled on the long running TCPA dispute between Facebook and Noah Duguid.
According to Oberlo, in 2021, e-commerce sales are expected to account for 18.1% of retail sales worldwide!
There are more than 5 million businesses on the business app & many more registered with the API version. Each day more than 65 billion are sent via WhatsApp.
I think it’s safe to say we are all probably suffering from Zoom burnout in 2020, (yes, it’s a real thing, you can Google it if you don’t believe me). We’ve put together our top tips for looking your best on those dreaded Doom calls, err I mean Zoom calls!