Empowering African contact centres with QContact – your local CCaaS partner.
Offering local support, fair pricing, and innovation tailored to African businesses.
Empowering African contact centres with QContact – your local CCaaS partner.
Offering local support, fair pricing, and innovation tailored to African businesses.
Unparalleled Local Expertise: QContact stands apart as the partner of choice for African businesses
Our deep-rooted local expertise, tailored solutions, and unwavering commitment to empowering the region set us apart. Discover why we’re not just a vendor, but a partner invested in your growth.
Unparalleled Local Expertise: QContact stands apart as the partner of choice for African businesses
Our deep-rooted local expertise, tailored solutions, and unwavering commitment to empowering the region set us apart. Discover why we’re not just a vendor, but a partner invested in your growth.
Local Support by Local People
At QContact, we believe in providing personalised, hands-on support that speaks your language and understands your unique needs.
Our support team isn’t just local; they’re part of your community, ensuring a deeper connection and responsiveness to your specific challenges and opportunities.
Local Support by Local People
At QContact, we believe in providing personalised, hands-on support that speaks your language and understands your unique needs.
Our support team isn’t just local; they’re part of your community, ensuring a deeper connection and responsiveness to your specific challenges and opportunities.
Fair Pricing & Local Currency Billing
We understand the economic realities across different African regions. That’s why we have tailored our pricing to align with local economies, making our services not just competitive but genuinely affordable.
Plus, we bill in your local currency where possible, eliminating worries about currency fluctuations and hidden costs.
Fair Pricing & Local Currency Billing
We understand the economic realities across different African regions. That’s why we have tailored our pricing to align with local economies, making our services not just competitive but genuinely affordable.
Plus, we bill in your local currency where possible, eliminating worries about currency fluctuations and hidden costs.
Local Servers for Data Security
Data security is paramount to us. By using local servers to store all customer information, we adhere to the highest security standards while also ensuring compliance with regional data protection laws.
This local approach provides you with faster access to your data and peace of mind knowing it’s secure and accessible.
Local Servers for Data Security
Data security is paramount to us. By using local servers to store all customer information, we adhere to the highest security standards while also ensuring compliance with regional data protection laws.
This local approach provides you with faster access to your data and peace of mind knowing it’s secure and accessible.
70% Regional Workforce of Local Talent
Our commitment to the African market is mirrored in our workforce, with 70% of our regional team comprising local talent.
This not only fuels the local economy but ensures an intimate understanding of the cultural and business landscape, positioning us to serve you better.
70% Regional Workforce of Local Talent
Our commitment to the African market is mirrored in our workforce, with 70% of our regional team comprising local talent.
This not only fuels the local economy but ensures an intimate understanding of the cultural and business landscape, positioning us to serve you better.
Commitment to Innovation & Empowering African Businesses
Innovation drives us at QContact. We actively invest in cutting-edge technologies and processes to provide you with the best solutions.
Our passion for empowering African businesses means that we're not just a vendor; we're your partner in growth, helping you achieve success through innovative, tailored solutions.
Commitment to Innovation & Empowering African Businesses
Innovation drives us at QContact. We actively invest in cutting-edge technologies and processes to provide you with the best solutions.
Our passion for empowering African businesses means that we're not just a vendor; we're your partner in growth, helping you achieve success through innovative, tailored solutions.
Understanding Challenges in African Markets
Our extensive experience in the African market equips us with unique insights into the distinct challenges and opportunities present here.
This deep understanding enables us to craft solutions that are not only effective but resonant with the needs of African businesses, making us an ally you can trust.
Understanding Challenges in African Markets
Our extensive experience in the African market equips us with unique insights into the distinct challenges and opportunities present here.
This deep understanding enables us to craft solutions that are not only effective but resonant with the needs of African businesses, making us an ally you can trust.
QContact has all the tools to help your business excel
QContact is more than just a phone system, or a ticketing system. It’s a fully joined up platform giving you a complete 360-degree view of your customer and the journeys they are taking with your business. QContact provides you a complete CRM system, allowing you not just to handle your customer’s conversation, but to store all their customer information, view previous correspondence, automate follow ups, trigger workflows, and much more.
QContact has all the tools to help your business excel
QContact is more than just a phone system, or a ticketing system. It’s a fully joined up platform giving you a complete 360-degree view of your customer and the journeys they are taking with your business. QContact provides you a complete CRM system, allowing you not just to handle your customer’s conversation, but to store all their customer information, view previous correspondence, automate follow ups, trigger workflows, and much more.
Inbuilt CRM with AI Tools
Manage your customer relationships like never before with our powerful inbuilt CRM system, enhanced by communications AI tools that allow you to speak to your customers in over 100 different languages, improve agent productivity with AI suggested contextual replies whilst monitoring how your customers feel in real time. Our platform helps you anticipate customer needs, streamline workflows, and make data-driven decisions that will elevate your customer engagement.
Outbound & Inbound Communications
Revolutionise the way you connect with customers through QContact's sophisticated tools for both outbound and inbound communications. Our advanced Interactive Voice Response (IVR) system empowers your customers with intuitive self-service options, guiding them to the right solutions efficiently. Combine this with our intelligent outbound dialler, designed to reach your audience with personalised, targeted communications.
Business Process Automation
Transform efficiency within your contact centre with QContact's advanced automation tools. Free up valuable team time by automating repetitive tasks, allowing your staff to focus on more complex customer interactions. Our platform helps you to streamline workflows and enhance productivity, all while maintaining a personal touch with your customers.
Ticketing System
Maintain complete control over customer interactions with QContact's inbuilt ticketing. Designed to capture, prioritise, and manage customer queries, ensuring that no request goes unanswered. Track the status of every ticket, assign tasks to the right team members, and deliver timely responses. The result is a streamlined process that enhances both customer satisfaction and operational efficiency.
Single Pane View
Simplify your workflow with QContact's Single Pane View. By consolidating all essential information on one screen, your team gains quick access to customer history, ongoing interactions, performance metrics, and more. This unified view fosters better collaboration and quicker decision-making, reducing the need to switch between multiple windows or tools. Empower your team with the clarity and convenience of our Single Pane View, designed to make complex tasks feel effortless.
Omni Channel Platform
Embrace the future of customer communication with QContact's Omni Channel Platform. We enable seamless integration across voice, email, chat, and social media channels, ensuring a consistent and unified customer experience. Reach your customers where they are and provide them with effortless, uninterrupted service, so you never lose a conversation again.
Inbuilt CRM with AI Tools
Manage your customer relationships like never before with our powerful inbuilt CRM system, enhanced by communications AI tools that allow you to speak to your customers in over 100 different languages, improve agent productivity with AI suggested contextual replies whilst monitoring how your customers feel in real time. Our platform helps you anticipate customer needs, streamline workflows, and make data-driven decisions that will elevate your customer engagement.
Outbound & Inbound Communications
Revolutionise the way you connect with customers through QContact's sophisticated tools for both outbound and inbound communications. Our advanced Interactive Voice Response (IVR) system empowers your customers with intuitive self-service options, guiding them to the right solutions efficiently. Combine this with our intelligent outbound dialler, designed to reach your audience with personalised, targeted communications.
Business Process Automation
Transform efficiency within your contact centre with QContact's advanced automation tools. Free up valuable team time by automating repetitive tasks, allowing your staff to focus on more complex customer interactions. Our platform helps you to streamline workflows and enhance productivity, all while maintaining a personal touch with your customers.
Ticketing System
Maintain complete control over customer interactions with QContact's inbuilt ticketing. Designed to capture, prioritise, and manage customer queries, ensuring that no request goes unanswered. Track the status of every ticket, assign tasks to the right team members, and deliver timely responses. The result is a streamlined process that enhances both customer satisfaction and operational efficiency.
Single Pane View
Simplify your workflow with QContact's Single Pane View. By consolidating all essential information on one screen, your team gains quick access to customer history, ongoing interactions, performance metrics, and more. This unified view fosters better collaboration and quicker decision-making, reducing the need to switch between multiple windows or tools. Empower your team with the clarity and convenience of our Single Pane View, designed to make complex tasks feel effortless.
Omni Channel Platform
Embrace the future of customer communication with QContact's Omni Channel Platform. We enable seamless integration across voice, email, chat, and social media channels, ensuring a consistent and unified customer experience. Reach your customers where they are and provide them with effortless, uninterrupted service, so you never lose a conversation again.
QContact's Omni Channel Platform
Embrace the future of customer communication with QContact's Omni Channel Platform. We enable seamless integration across voice, email, chat, and social media channels, ensuring a consistent and unified customer experience. Reach your customers where they are and provide them with effortless, uninterrupted service, so you never lose a conversation again.
QContact includes over 20 integrations carefully chosen to enhance your business operations
From Shopify to HelloPeter, from ServiceNow to Salesforce. Wherever your data currently lives, we can bring it all together into a single pane of glass – helping your staff deliver outstanding service every time without having to keep switching systems.
QContact is expanding in the African Continent
In our time operating across Africa, the bonds we've forged with businesses stand as a testament to trust and collaboration. Every partnership underscores our commitment to this dynamic continent.
We're proud of the work we've accomplished together and are genuinely excited about the opportunities the future holds.
Angola
Botswana
Ghana
Kenya
Malawi
Mozambique
Namibia
Nigeria
South Africa
Uganda
Zambia
QContact is expanding in the African Continent
In our time operating across Africa, the bonds we've forged with businesses stand as a testament to trust and collaboration. Every partnership underscores our commitment to this dynamic continent.
We're proud of the work we've accomplished together and are genuinely excited about the opportunities the future holds.
Angola
Botswana
Ghana
Kenya
Malawi
Mozambique
Namibia
Nigeria
South Africa
Uganda
Zambia
Ready to get started?
Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days
